navigating difficult dialogue: Laying The Foundation For A Courageous Communication
Navigating difficult dialogue requires practical techniques such as choosing the right time, maintaining composure, listening actively, and keeping an open mind. Teams that excel in handling conflicts are the highest performing – bringing strong results for organizations. However, toxic relationships or opposing views can seriously undermine team performance. This practical and engaging talk will teach you essential skills for handling difficult conversations, even in high-emotion and high-stakes situations.
November 7, 2025
9:00 a.m.-10:30 a.m. ET
Virtual
WHO IT’S FOR
It is designed for leaders at all levels to be set up for success for effective communication.
LEARNING OUTCOMES
This course isn’t about making the hard conversations comfortable – because the fact is, they’re never comfortable. Participants will explore:
- Understanding how critical dialogue and productive conflict move the business forward.
- Memorizing a simple conversational framework for any conversation that centers conflict.
- Developing a shared vocabulary around separating facts from feelings to disagree productively.
- Practicing the conversational framework.
course facilitator:
Donald Woolridge, Sr.
Director of Leadership Development
Don has 30 years of experience in human resources, leadership training, and executive coaching. His career includes leadership roles at Toyota Motor Corporation, Aleris, Kentucky Trailer, and as a consultant where he specialized in leadership development for frontline, mid-level, and executive management teams. His expertise spans employee engagement, HR strategy, leadership facilitation, and program management across the manufacturing, automotive, and corporate sectors.
Donald is a graduate of Southern Baptist Theological Seminary, earning his M.MIN in ministerial effectiveness with a focus on
organizational development and Indiana Wesleyan University earning an MBA in Human Resource Management.